Technical Support Engineer - Security

Key Responsibilities: Provide expert technical support for a wide range of security products and solutions to internal teams and/or clients. Firewall Management: Install, configure, troubleshoot, and maintain various firewall solutions, with hands-on experience in leading platforms such as Palo Alto, Checkpoint, Fortinet, and similar technologies. Load Balancer Expertise: Install, configure, and provide support for load balancing solutions, specifically with hands-on experience in F5 and Citrix Netscaler. Endpoint Security: Diagnose and resolve issues related to endpoint security components, demonstrating strong hands-on experience with relevant tools and technologies. Content Filtering/Proxy: Provide technical support and troubleshooting for content filtering and proxy solutions, ensuring secure and compliant network access. Analyze and resolve complex technical issues, often under pressure, demonstrating strong problem-solving capabilities. Document all support activities, solutions, and knowledge base articles for future reference and continuous improvement. Collaborate with other technical teams and vendors to escalate and resolve complex issues when necessary. Stay up-to-date with the latest security trends, technologies, and best practices. Required Experience: Proven experience in a technical support role, specifically within the IT Security domain. Must have installed and configured Firewalls from leading vendors such as Palo Alto, Checkpoint, Fortinet, or similar. Must have installed and configured Load Balancers like F5 and Citrix Netscaler. Hands-on experience in Endpoint Security components is essential. Hands-on experience in Content Filtering/Proxy solutions is required. Strong understanding of networking concepts (TCP/IP, DNS, VPN, routing, switching). Excellent analytical, problem-solving, and communication skills. Ability to work independently and as part of a team in a fast-paced environment. Relevant certifications (e.g., CCNA, CompTIA Security+, vendor-specific certifications) are a plus.