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Technical Support Engineer - OnCommand

0 - 9 years

11 Lacs

Bengaluru

Posted:4 months ago| Platform: Naukri logo

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Skills Required

VMware Linux Network infrastructure MySQL Debugging Windows Troubleshooting Windows Customer service Technical support Monitoring

Work Mode

Work from Office

Job Type

Full Time

Job Description

Job Summary
We at NetApp Inc. are looking for a Technical Support Engineer to provide enterprise-level assistance to our customers. You will diagnose and troubleshoot software and hardware problems with respect to NetApp Storage. Ultimately, you will be a person our customers trust. They will rely on you to provide timely and accurate solutions to their technical problems.
If you re a motivated self-starter, possess strong customer service and technical problem-solving skills; and be someone who embraces challenges. simply, we d like to meet you.
Job Requirements
  • You will deliver high-quality solutions to partner escalations through email, phone and chat, and meet priority-based SLAs.
  • You are responsible for diagnosing, troubleshooting and debugging complex software, file system or network systems with top most financial businesses with rigorous SLAs.
  • You are responsible for reporting design, reliability and maintenance problems or bugs to NetApp engineering teams located across the globe.
  • You have the opportunity to drive issue mitigation with our tier1 support partner and deliver workarounds or solutions.
  • Create new knowledge base articles to share information for reuse throughout the Technical Support center.
  • Share best practices with Technical Support center staff and learn about new technologies and complimentary storage applications.
Education
  • A minimum of 2 years of experience as Technical Support Engineer.
  • Solid understanding of the following topics and troubleshooting thereof:
    • Storage and networking infrastructure;
    • Worked on monitoring platforms;
    • Windows and Linux;
    • Compute, storage, networking and debugging tools;
    • MySQL database;
    • VMware;
    • MS Windows troubleshooting;
    • Transport layer security troubleshooting.
  • Strong command of the English language; both written and verbal communication skills.
  • Excellent interpersonal communication and customer service skills.
  • Strong aptitude for learning new technologies and understanding how to utilize them in a customer-facing environment.

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