Job
Description
Job Summary We at NetApp Inc. are looking for a Technical Support Engineer to provide enterprise-level assistance to our customers. You will diagnose and troubleshoot software andhardware problems with respect to NetApp Storage. Ultimately, you will be a person our customers trust. They will rely on you to provide timely and accurate solutions to their technical problems. If youre a motivated self-starter, possess strong customer service and technical problem-solving skills; and be someone who embraces challenges. Primary Job Functions Provide Tier II Technical Support to enterprise clients, resellers, and third-party support providers. Troubleshoot and provide support via phone, web-based tools, and email. Act as a liaison between customers and engineering support during escalations. Collaborate with other teams to solve complex technical issues. Research, document, and escalate cases as needed. Document cases, recommendations, and resolutions in the CRM system. Active participation in Knowledge base creation, training, and other documentation activities. Be flexible with shift timings. Job Requirements Required Skills: Experience with ONTAP OS concepts or comparable storage OS (EMC, HP, IBM, NUTANIX, VMware). Good understanding of Ethernet, TCP/IP routing, FC and iSCSI protocols. Familiar with NetApp hardware (FAS, AFF, Disk Shelf) architecture. Understanding of RAID concepts, SAN and NAS storage, and storage concepts like deduplication, snapshot, provisioning, and encryption. Knowledge of cluster architecture, high availability, Ethernet, TCP/IP routing, FC, and iSCSI protocols. Ability to diagnose complex problems and deliver Root Cause Analysis across a stack of complex applications, OS, Network switching and Storage elements. Desired Skills: Certifications like NCDA, CCNA, CCNP Data Center, SNCP, EMCSA. Hands-on experience with OnTap 7-mode/Clustered administration, NetApp System Manager/On Command suite applications. Knowledge of Linux variants and popular hypervisors (VMware, Hyper-V, Xen). Knowledge on any Linux variant. Education and Experience 2-5 years of experience in a technical support environment or field experience B. E or B. TECH graduate (Computer Science, E & C, I.T, E&E) from a reputed college
