Technical Support Engineer (L2)

Job Description

Job Title : IT Support Engineer + Job Description: Hands on knowledge and experience working on Windows OS (Client OS and Server OS) Hands-on experience in providing L2/L3 level support within IT Infrastructure environments. Hands on knowledge and experience on Active Directory, Azure Administration, O365 Administration. Hands-on experience in End user computing (EUC) support including desktops, laptops, mobile devices, and peripheral troubleshooting. Basic knowledge of the OSI model , switching and internet routing technologies Basic understanding of network concepts, cloud & virtualization tools. Having exposure to VMware, Hyper-V, or Horizon View would be an added advantage. Design, create, and optimize Group Policies and global IT policies across multi-domain environments. Configure and manage VDI solutions , especially using VMware Horizon . Deep knowledge of Remote Desktop Services and Thin Client configurations. Clear communicator (both written and verbal). Provided technical support for operational administration, Directory Services, servers and TCP/IP networks . Proficient and knowledgeable and knows how to properly troubleshoot various problems + Education and Experience: 2 to 6 years of relevant experience Bachelors / Masters Degree (any stream) 5 Days working routine If called on weekends, then it will be a additional payout for those days. Working Conditions Details: Hours of work 8 pm IST to 5 am IST (Night Shift) - Monday to Friday Overtime expectations If there’s a ticket which needs your presence then yes, you need to stay back and support the business user. Work environment Office is equipped with all the infrastructure needed to carry our your daily tasks. Travel requirements Annual Offsite is a fun event for our engineers. Excellent Communication Needed Evaluation and Review: It would be depend on the number of tickets you resolve and how you resolve. We have incentives based on the number of support hours for clients. Visit our websites to know more about us- https://www.inputiv.com/ https://www.tlminsidesales.co Address: Near, 102, Wing 5, Rajat Sankul, St Stand Rd, Ganesh Peth Colony, Nagpur, Maharashtra 440018 - https://g.co/kgs/wi2LWb1 Job Type: Full-time Pay: ₹212,044.78 - ₹1,076,580.88 per year Shift: Night shift US shift Work Days: Monday to Friday Work Location: In person