Technical Support Engineer - Java

Job Description

Location : Hyderabad, India Reports to : Line Manager in the Organization Department : Customer Onboarding Type of Position : Full Time (on-site) About us: Arrise Solutions (powering PragmaticPlay) is a leading content provider to the iGaming and Betting Industry, offering a multi-product portfolio that is innovative, regulated and mobile-focused. Pragmatic Play strives to create the most engaging and evocative experience for customers globally across a range of products, including slots, live casino, sports betting, virtual sports and bingo. Job Description: We are looking for a Technical Support Engineer with excellent debugging, troubleshooting and communication skills in enterprise-grade applications. You will be part of an open and talented software team that works on mission-critical applications. The job will involve debugging, troubleshooting, and supporting Java based applications and thus an excellent knowledge of Java is must. Responsibilities: 1. Resolve technical issues created by customers looking for help to understand or troubleshoot unexpected behaviours or answer technical questions about the games and applications.2. Understand and troubleshoot solutions in a complex technical environment.3. Multi-task in a fast-paced high-performance environment collaborating with multiple teams.4. Maintain a professional demeanor and customer focus when handling complex issues.5. Interact with our clients all over the globe on need basis6. Debug and Provide RCA (Root Cause Analysis).7. Document the investigation and create Major incident document and known error document. Further work to document existing knowledge in Knowledge articles.8. Understand the code flow and application functions9. Understand the queries given by the customer Support team.10. Coordinate with internal teams to proactively identify the issues in the system.11. Analyse and Identify service improvement items and design solution.12. Support continuous improvement by investigating alternatives and technologies.13. SLA adherence with respect to keeping clients happy.14. Be an excellent team player and take responsibility for the Issue end to end. Qualifications: B.Tech/B.E, B.Sc.(Computer), BCA, MTech, MCA, MS/M.Sc.(Computer Science) or JAVA DeveloperRole:L2/L3 experience Experience Required: Minimum 2 Years Skills Required: 1. Proven working experience in directly handling technical queries from customers and troubleshooting.2. Experience in supporting services using back-end technologies.3. Knowledge on writing Database queries.4. Excellent programming skills with scripting language like Python and good understanding on how Restful webservices/APIs work.5. Excellent debugging and troubleshooting skills.6. Strong investigation skills using tools like Kibana or Splunk and Grafana.7. Excellent written and verbal communication skills.8. 2+ years of experience with enterprise software application support9. Experience in writing quality Knowledge articles.10. Experience with analysing the back-office reports.11. Experience in pattern analysis and identifying the product improvement areas.12. Willingness to work in shifts when needed#LI-AA1 WHAT WE OFFER Professional and personal development Opportunities to progress within a dynamic team. Close and collaborative colleagues