Technical Support Engineer - Hardware Implementation

As a Senior Engineer Technical Support, you are expected to have 5 to 8 years of experience in Software and Hardware Infrastructure implementation and support. Your educational background should include a BE (IT/Computers) or MCA degree. The work location for this role is in Indore with the option of working from the office. In this role, you will work in a multi-functional capacity, utilizing your expertise in Software, Hardware, Networking Infrastructure, Storage, Virtualization, Customer Training, and Technical Support. Your responsibilities will include assisting pre-sales teams in creating techno-commercial proposals, estimating pricing, preparing delivery schedules, and designing deployment architectures for ClearTrails products. You will be involved in deploying cutting-edge technologies related to Big Data across hundreds of servers and Peta Byte Scales of Storages. Additionally, you will engage with customers on integration with Telecom Networks, travel to customer locations for implementations, and provide support to resolve product-related issues. Your day-to-day tasks will involve identifying Hardware and Software requirements, staying updated on the latest trends in Infrastructure, designing deployment architectures, networking, storage, virtualization, and network security. You will also be responsible for deploying monitoring tools, using automation for deployments and upgrades, diagnosing customer-reported problems, and collaborating with QA and Engineering teams to resolve issues within SLAs. Furthermore, you will provide technical reviews of documentation, assist with knowledge-sharing initiatives, product release training, and participate in design reviews with Customers. Your role will be pivotal in ensuring successful product implementations and customer satisfaction. Overall, as a Senior Engineer Technical Support, you will play a crucial role in the deployment and maintenance of Hardware and Software Infrastructure, providing technical expertise, support, and solutions to meet customer requirements and business objectives.,