Technical Support Engineer - India

Roles & Responsibilities

• Providing Microsoft 365 (Microsoft Exchange, Teams, SharePoint) support to business customers of a large global software house
• Responsible for handling escalation calls and resolving tickets as per SLA
• Taking ownership of customer issues reported and seeing problems through to resolution
• Researching, diagnosing, troubleshooting, and identifying solutions to resolve system issues
• Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams
• Diagnose and troubleshoot technical issues
• Prioritize and manage several open issues at one time. Desired Skills
• Experienced in Microsoft Process or Microsoft 365 domain
• Must have excellent written and verbal communication skills.
• Willing to work in shifts (7 PM- 4 AM IST / 1:30 PM - 9:30 PM IST)
• Must have a laptop with Windows 10/11 and fast internet connection with minimum 50 Mbps
• Excellent problem solving and analytical skills to provide step-by-step technical help, both written and verbal.