Technical Support Engineer Fresher

As a Technical Support Engineer, you will be the first point of contact for customers, providing timely and effective support via email and chat. Your role is crucial in ensuring customer satisfaction by resolving technical queries and guiding users through product usage and configurations. Responsibilities: - Provide high-quality support to international customers via email and chat for WordPress, Shopify, and SaaS-based products. - Resolve pre-sales and post-sales queries efficiently while adhering to defined support SLAs. - Deliver a delightful customer experience by addressing queries with clarity, empathy, and professionalism. - Analyze issues from the customer's perspective to deliver accurate, actionable solutions. - Act as a product consultant by understanding customer needs and aligning them with product capabilities. - Assist customers in configuring the product to meet their specific requirements. Requirements: - 1 year of experience in the software or tech industry. - 2024/2025 graduates in B.Tech, MCA, or B.Sc. (Computer Science or IT preferred). - Hands-on experience in configuring or working with software products. - Good understanding of JavaScript, HTML, and CSS. Knowledge of PHP is a plus. - Strong communication skills in English (written and verbal) with a customer-centric approach. - Solid analytical and troubleshooting abilities.,