Technical Support Engineer

Technical Expertise:

• Knowledge of IIS and its services
• Working/ knowledge on MS SQL Database & its troubleshooting
• Experience of Windows Server Administration, Monitoring and troubleshooting tools.
• Creating Group Policies and implementation as per standard procedures.
• Excellent problem-solving skills with a desire to take on responsibility
• Have very good troubleshooting and analytical skills, System performance tuning.
• Participate in root cause analysis if needed.
• Preferably experience in network management, monitoring and troubleshooting tools.
• Good document and technical skills.
• The setup and maintenance of Windows 2003 / 2008 / 2012 & R2 / 2016 Server Edition, Domain Controller, DNS Servers, Active Directory, DHCP Servers, File Server.
• Knowledge of Cloud computing.
• Any application component knowledge, SAN, VMWARE is a plus.
• Participate & contribute to IT team meetings
• Foster professional relationship with all colleagues by listening, understanding, and responding to their needs.
• SonicWALL Firewall (additional weightage)
• Basic understanding and knowledge on Backups/Restore, Network Operation Centre, Monitoring System like.

General Expertise:

• Continually seeks opportunities to increase customer satisfaction and increase client relationships.
• Build’s a knowledge base of each client’s business, organization, and objectives.
• Manages day to day client interaction, communicate effectively with clients to identify needs.
• Work with the client and / or all stake holders to ensure changes are understood and approved.
• Ensure solution designed meet’s internal and client expectations with respect to quality, delivery timelines and strategy.
• If needed, create customized reporting for the client or team or stack holders.
• Good communication skills & Self-confidence are must. Preferred fluency in English.
• Ability to take direction from all levels

Monday to Friday

2PM to 11PM