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Technical Support Engineer

3 - 5 years

5 - 7 Lacs

Posted:4 hours ago| Platform: Naukri logo

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Work Mode

Hybrid

Job Type

Full Time

Job Description

Technical Expertise:

  • Knowledge of IIS and its services
  • Working/ knowledge on MS SQL Database & its troubleshooting
  • Experience of Windows Server Administration, Monitoring and troubleshooting tools.
  • Creating Group Policies and implementation as per standard procedures.
  • Excellent problem-solving skills with a desire to take on responsibility
  • Have very good troubleshooting and analytical skills, System performance tuning.
  • Participate in root cause analysis if needed.
  • Preferably experience in network management, monitoring and troubleshooting tools.
  • Good document and technical skills.
  • The setup and maintenance of Windows 2003 / 2008 / 2012 & R2 / 2016 Server Edition, Domain Controller, DNS Servers, Active Directory, DHCP Servers, File Server.
  • Knowledge of Cloud computing.
  • Any application component knowledge, SAN, VMWARE is a plus.
  • Participate & contribute to IT team meetings
  • Foster professional relationship with all colleagues by listening, understanding, and responding to their needs.
  • SonicWALL Firewall (additional weightage)
  • Basic understanding and knowledge on Backups/Restore, Network Operation Centre, Monitoring System like.

General Expertise:

  • Continually seeks opportunities to increase customer satisfaction and increase client relationships.
  • Build’s a knowledge base of each client’s business, organization, and objectives.
  • Manages day to day client interaction, communicate effectively with clients to identify needs.
  • Work with the client and / or all stake holders to ensure changes are understood and approved.
  • Ensure solution designed meet’s internal and client expectations with respect to quality, delivery timelines and strategy.
  • If needed, create customized reporting for the client or team or stack holders.
  • Good communication skills & Self-confidence are must. Preferred fluency in English.
  • Ability to take direction from all levels

Monday to Friday

2PM to 11PM

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