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Dexian India Technologies
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Technical Support Engineer

Technical Support Engineer

Dexian India Technologies

2 - 4 years

0 - 3 Lacs

Hyderabad

Posted:1 day ago| Platform:

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Skills Required

Networking Protocols Networking Cloud Scripting Languages

Work Mode

Work from Office

Job Type

Full Time

Job Description

Tech Support Engineer

Infra+ basic understanding of
Network and scripting in JavaScript or any scripting python or shell scripting (reading the script-basic, calling any function, business rules).
Technical knowledge on Infra-basic know on window, Linux, windows
Any cloud tech: AWS/ GCP/ Azure
A little database and exposure on IP address, active directory, telnet
Written and verbal communication**

Nice to have

Incident, change management-added advantage

About the project

Technical support role
Work on cases reported by customers.
Identify the issue, find the solutions

Day to day Responsibilities

Customer facing role- take care of customer internally.
For Level 1 support role who reaches out to them with tickets
Connect on zoom meeting with customers.
More int Snow troubleshooting
On an Avg 4- 20 tickets would be acceptable.

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