Jobs

Interviews
Job Alerts
Tools

Upskill and Grow with AI

Mock Interview Practice interviews in realistic simulations

Coding Practice Improve your coding skills with challenges

Certification Earn certifications to validate your skills

AI Learning Get trained with AI expert sessions

Career Path AI insights for smarter career decisions

AI Job Match Score AI-Powered Job Match Against Your Resume and Optimize Your Resume

Career Tools and Resources

Resume Builder Build Professional Resume with Ease

ATS Friendliness Check Check Resume Friendliness for Applicant Tracking Systems

Auto Apply Apply to hundreds of jobs on any platform effortlessly

Co-Pilot (Chrome Extension) Your AI Assistant for Seamless Browsing Efficiency

Interview Questions Streamline interviews with ready-to-use questions

Salaries Discover market-driven salary insights across skillsets and geographies

Companies Explore leading companies actively hiring talent
For Employers

Jobs

Interviews

Home
>
Jobs in bengaluru
>
Atlassian
>
Technical Support Engineer 1

Technical Support Engineer 1

Atlassian

3 - 5 years

5 - 7 Lacs

bengaluru

Posted:None| Platform:

Apply

Skills Required

front end linux dns customer support customer service technical support monitoring dhcp software services system administration

Work Mode

Work from Office

Job Type

Full Time

Job Description

Working at Atlassian

Atlassians can choose where they work - whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company.

Overview

Our Cloud support team is highly passionate about providing support and product expertise to our Standard and Premium customers.
As a Support Engineer, you will be providing support to customers through chat and by isolating, diagnosing, reproducing, and fixing technical issues in a timely manner. To be successful in this role, you must be a motivated self-starter and self-learner, possess strong customer service and technical problem-solving skills; and be someone who embraces challenges. The candidate must be able to work EMEA business hours and also during weekends to support business needs.

","responsibilities":"

Responsibilities

Responsible for delivering world-class customer support experience through CHAT as the medium of support, with Atlassian
Own, troubleshoot, and solve customer technical issues, using collaboration, troubleshooting best practices, and transparency within and across teams
Escalate issues in a timely manner according to Standard Operating Procedures
Create new knowledge base articles to capture new learning-s for reuse throughout the organization.
Participate in technical communications within the Technical Support team to share best practices and learn about new technologies
Focus on an area of technical specialization and attend technical training.

Competencies

Customer Orientation
Effective communication
Adaptability
Team and Collaborative Working
Learning aptitude

","qualifications":"

Experience

3-5 years of experience in Technical Support, Software Services, and/or system administration for a large end-user community, preferably SaaS products.
Has supported customers over chat, email, phone, and screen-shares.
Experience working in a high case volume environment and ability to prioritize.

Must-Have Skills:

Demonstrated technical competence with database skills, with the expertise to write and update SQL queries with ease.
Experience working with log searching, monitoring, and analyzing machine-generated data via a Web-style interface
or
similar tools.
Experience with APIs and REST calls.
Usage of Browser dev tools, HAR File analysis, Splunk.
Front-end troubleshooting skills and an understanding of Network terminologies such as DNS, DHCP, Usage of Basic Network troubleshooting commands, SSL, Proxy, Firewalls, and identifying underlying Network issues.

Good to Have Skills:

Good understanding of OAuth-based authentication and other authentication mechanisms such as SSO/SAML.
Experience working in a Linux environment.
Understanding of mail flow concepts and mail protocols such as SMTP/POP/IMAP
Familiarity with Cloud technologies, AWS will be a plus.
Experience understanding and supporting Java-based apps, being able to analyze/troubleshoot Stack trace and Java-based exceptions.

To learn more about working with the Support Team at Atlassian, check out our Support Team page!

Benefits & Perks

Atlassian offers a wide range of perks and benefits designed to support you, your family and to help you engage with your local community. Our offerings include health and wellbeing resources, paid volunteer days, and so much more. To learn more, visit

More Jobs at Atlassian

Enterprise Support Engineer -Cloud Migration

Bengaluru

8 - 13 yrs

INR 20 - 25 Lacs

Account Executive, Enterprise

Bengaluru

7 - 12 yrs

INR 15 - 20 Lacs

Senior Product Designer, Self-help

Bengaluru

4 - 7 yrs

INR 6 - 9 Lacs

Senior Backend Software Engineer

Bengaluru, Karnataka, India

Experience: Not specified

Salary: Not disclosed

Senior Product Designer

Bengaluru, Karnataka, India

Experience: Not specified

Salary: Not disclosed

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.

Job Application AI Bot

Apply to 20+ Portals in one click

Download Now

Download the Mobile App

Instantly access job listings, apply easily, and track applications.

Enhance Your Skills

Practice coding challenges to boost your skills

Start Practicing Now

Atlassian

Software Development

Sydney NSW

Login to

Please Verify Your Phone or Email

Confirm Action

Search

Profile

Upskill and Grow with AI

Technical Support Engineer 1