Technical Support / Customer Support Executive

As a Technical Support / Customer Support Executive at Perigeon Software, you will play a key role in resolving client queries and ensuring seamless communication. With over 2 years of experience in technical support or customer service roles, you will be responsible for handling support cases through email and calls, identifying technical issues, and ensuring customer satisfaction through timely and professional resolution. Your responsibilities will include responding to customer queries and issues promptly, proactively identifying and resolving support issues, investigating and handling complaints professionally, and collaborating with internal teams. You will also work independently on client issues or special support-related projects while maintaining accurate documentation and adhering to regulatory standards. To excel in this role, you should possess excellent verbal and written communication skills with a good typing speed, proficiency in CRM systems and basic support tools, and a strong customer-centric approach. Effective time management, the ability to meet support deadlines, and being a team player with good presentation and problem-solving skills are essential for success in this position. Perigeon Software offers a range of benefits including a flexible work schedule, paid sick time and time off, performance-based incentives, and a 5-day work week. If you are passionate about problem-solving, enjoy interacting with customers, and are committed to ensuring smooth support delivery, we would love to hear from you!,