Posted:20 hours ago|
Platform:
Work from Office
Full Time
We are looking for a highly skilled and experienced Technical Support Analyst to join our team in India. The ideal candidate will have 6-11 years of experience in the software product industry, with excellent technical skills and strong communication abilities. Roles and Responsibility Provide technical support to customers via phone, email, or chat. Troubleshoot and resolve complex technical issues efficiently. Collaborate with internal teams to identify and implement solutions. Develop and maintain technical documentation and knowledge base articles. Analyze customer feedback and suggest process improvements. Stay updated with new technologies and industry trends. Job Requirements Strong understanding of software product development life cycles. Excellent problem-solving skills and attention to detail. Ability to work effectively in a fast-paced environment and prioritize tasks. Strong communication and interpersonal skills. Experience with technical support tools and software. Ability to adapt to changing priorities and deadlines.
BMC Software
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