Technical Support Analyst

Job Description

The Senior Technical Support Analyst is a subject matter expert responsible for leading complex Tier 2 support efforts with minimal supervision. This role requires strong technical knowledge, leadership in support delivery, and mentoring of junior team members. Key Responsibilities: Execute high-complexity technical support tasks independently Provide mentorship and guidance to Associate and Intermediate Support Analysts Offer technical and subject matter expertise within their domain Set work priorities, define deliverables, and guide stakeholders accordingly Act as the escalation point for internal team members and external stakeholders (clients, vendors, partners) Serve as the day-to-day contact for support-related issues and escalations Support the business development team with pre-sales engagements and RFP responses Continuously stay updated on industry trends, tools, and best practices to align with the product and technical vision Deliver on assigned duties and other tasks as requested