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Ghrs Training
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Technical Support Advocate

Technical Support Advocate

1 - 3 years

|

1 - 3 Lacs

hyderabad telangana india

Posted:1 week ago| Platform: Foundit logo

Apply

Skills Required

troubleshooting azure fundamentals m365 fundamentals

Work Mode

On-site

Job Type

Full Time

Job Description

Technical Support Advocate

Key Responsibilities:

Provide comprehensive
technical support
to international customers via an
international voice
process.
Utilize strong
troubleshooting experience on Windows OS
(Operating System) to diagnose and resolve user issues.
Assist customers with problems related to
Microsoft Office 365 (M365)
applications and services.
Document all support interactions and resolutions accurately within the designated system.
Escalate complex or unresolved issues to senior technical teams when necessary.
Deliver excellent customer service by maintaining professionalism and clear communication.

About You:

You have a minimum of
1-2 years of experience in Technical Support (International Voice)
.
You possess strong
troubleshooting experience on Windows OS and Microsoft Office 365
.
You are a
Graduate
from any discipline.
Certifications (e.g., Microsoft Certified: Azure Fundamentals, M365 Fundamentals) are a plus.
You are customer-focused, patient, and have excellent problem-solving abilities.

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