We're looking for an experienced TSM to join our Customer Success team. Reporting to the Manager, Technical Success Management, you will be responsible for:

Understanding customer goals, challenges, and technical needs to align with Zscaler solutions and drive satisfaction
Building relationships with stakeholders, conduct reviews, and identify growth opportunities
Anticipating challenges, provide proactive recommendations, and mitigate risks
Understanding of all Zscaler products & service and contribute to best practices for implementing Zscaler products in both internal and customer-facing Knowledge Base
Collaborating with teams, including Sales, Support, and Product, to deliver seamless customer experience

What We're Looking for (Minimum Qualifications)

5+ years of experience in customer-facing roles with a blend of technical expertise and account management
Demonstrated experience product feature implementations, and best-practice adoption
Experience with operating systems such as Linux, Unix, and Free BSD
Experience troubleshooting network issues and familiarity with the necessary tools. (Ping, Traceroute, MTR)
Experience of protocols such as HTTP, SMTP, FTP, and DNS

What Will Make You Stand Out (Preferred Qualifications)

Experience in running discovery discussions, building High/Low level design and familiarity with managing large-scale deployments or migrations
In-depth understanding of enterprise networks, infrastructure and hands-on experience on cloud security technologies (e.g., SASE, SSE, ZTNA)
Experience with open-source system administration and authentication protocols like SAML, LDAP, and OAuth

More Jobs at Zscaler LATAM

Senior Financial Representative

mohali, pune

1.0 - 3.0 yrs

INR 7 - 11 Lacs

Designated Support Engineer III

mohali

5.0 - 10.0 yrs

INR 9 - 14 Lacs

Account Executive - Public Sector

gurugram

10.0 - 15.0 yrs

INR 7 - 11 Lacs

Senior Sales Engineer - Public Sector

gurugram

15.0 - 20.0 yrs

INR 10 - 14 Lacs

Associate Channel Sales Operations Analyst

bengaluru

2.0 - 3.0 yrs

INR 3 - 7 Lacs

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.