Technical Success Manager

Key Responsibilities:

• Drive customer success by focusing on accelerating adoption, achieving value realization, and strengthening customer loyalty.
• Partner with customers to develop rollout and adoption plans that ensure smooth onboarding and successful implementation of the JFrog Platform.
• Collaborate with Sales to align customer strategies, support renewals, and identify expansion opportunities through customer use case analysis.
• Lead customer projects, ensuring timely delivery in coordination with Solution Engineering and Professional Services teams.
• Monitor customer health metrics and satisfaction levels (NPS/CSAT), proactively addressing issues to maintain a high level of engagement.
• Act as a Platform Health Expert, ensuring customers follow best practices and maintain optimal platform performance.
• Provide technical and strategic guidance to customers through effective presentations, workshops, and regular engagement sessions.
• Serve as the first point of escalation for technical or operational challenges faced by customers.
• Develop a deep understanding of the JFrog Platform, including its value proposition, reporting capabilities, and product roadmap.
• Promote operational excellence by ensuring customers achieve their desired outcomes using JFrog's end-to-end DevOps solutions.