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Awake Security
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Technical Solutions Engineer

Technical Solutions Engineer

2 - 5 years

|

10 - 15 Lacs

pune maharashtra india

Posted:1 day ago| Platform: Foundit logo

Apply

Skills Required

designing deploying supporting

Work Mode

On-site

Job Type

Full Time

Job Description

Respond to customer product inquiries via telephone or in written, internet-based email.
Resolve customer concerns raised during installation, operation, maintenance or product application or compatibility matters.
Interpersonal skills and product knowledge and expertise are critical to responding to daily customer-centric activities.
Troubleshoot
problems with hardware equipment and software applications and recommends corrective action.
Document customer communication and recurring technical issues to support product quality programs and product development.
Working knowledge of networking industry, products, and protocols
Minimum of 2-5 years hands-on experience and a combination of designing, deploying, configuring, supporting, troubleshooting, debugging and administering of the following

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