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Technical Services Engineer Practioner

Technical Services Engineer Practioner

Fujitsu

3 - 7 years

0 Lacs

noida uttar pradesh

Posted:2 days ago| Platform: Shine logo

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Skills Required

itsm business analysis project management operations performance monitoring service strategy planning service delivery operations incident problem management compliance security stakeholder communication

Work Mode

On-site

Job Type

Full Time

Job Description

An ITSM professional plays a crucial role in ensuring that IT services are in line with the business requirements and function effectively. With a diverse background in IT, business analysis, project management, and operations, they bring a unique perspective to the table. They are responsible for developing and executing IT service strategies that are in sync with the organization's objectives. This involves aligning IT services with business goals to enhance efficiency and effectiveness. In addition to strategizing, an ITSM professional oversees the day-to-day IT operations to guarantee seamless service delivery. They are tasked with managing service disruptions, conducting root cause analysis, and implementing solutions to minimize downtime. Monitoring the performance of IT services is also a key responsibility. By tracking key performance indicators (KPIs) and service metrics, they can evaluate the efficiency of IT operations and make necessary improvements. Compliance and security are paramount in IT service management. An ITSM professional ensures that all operations adhere to data protection laws, IT policies, and security protocols to safeguard organizational data and systems. Effective communication with stakeholders is vital in this role. ITSM professionals regularly engage with internal teams and clients to understand their needs and expectations, ensuring that IT services are aligned with their requirements. In summary, an ITSM professional is a versatile expert who plays a pivotal role in bridging IT services with business needs, enhancing operational efficiency, resolving issues promptly, ensuring compliance, and fostering effective communication with stakeholders.,

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Technical Services Engineer Practioner