Posted:3 days ago|
Platform:
On-site
Full Time
An ITSM professional ensures that IT services align with business needs and operate efficiently. They often come from diverse backgrounds including IT, business analysis, project management, and operations
Service Strategy & Planning: Develop and implement IT service strategies aligned with business goals
Service Delivery & Operations: Oversee daily IT operations, ensuring smooth and efficient service delivery Incident & Problem Management: Handle service disruptions and root cause analysis to minimize downtimePerformance Monitoring: Track KPIs and service metrics to evaluate and improve IT performance Compliance & Security: Ensure adherence to data protection laws, IT policies, and security protocols Stakeholder Communication: Liaise with internal teams and clients to align services with expectations
Martin Mylabathula
Fujitsu
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