Technical Services Consultant

• Strategic Solution Design:

  Act as a technical advisor, partnering with customers to understand their core business challenges and designing innovative solutions that leverage the Wrike platform and integrated AI to drive significant value and ROI.

• Hands-On Implementation & Integration:

  Take ownership of the end-to-end technical delivery, building and configuring robust integrations and automated workflows using platforms like Workato to connect Wrike seamlessly into the customers tech stack.

• Customer Enablement & Documentation:

  Create clear, comprehensive documentation and provide knowledge transfer to empower customers, ensuring they are confident in managing and scaling their new solutions long-term.

• Technical Health & Optimization:

  Proactively troubleshoot, test, and optimize customer solutions to ensure they are performant, reliable, and continuously delivering the expected outcomes.

• Product Mastery & Advocacy:

  Develop deep expertise in Wrikes entire product suite and the broader AI landscape, acting as a go-to resource for customers and internal teams on technical capabilities and best practices.

• Process & Knowledge Contribution:

  Continuously improve our delivery processes and contribute to our internal knowledge base, enhancing the quality and efficiency of our services for all customers.

• Community Leadership:

  Actively engage with the Wrike community, sharing insights, code samples, and innovative use cases that inspire and enable other users.

Your Qualifications:

• Bachelor s Degree from a recognized university
• Experience with Integration Platforms as a Service (iPaaS) like Workato, TIBCO, Dell Boomi, or MuleSoft.
• Strong working knowledge of APIs (REST/SOAP) and data structures (JSON/XML).
• Coding experience (e.g., Java, Python, or similar) for the purpose of scripting, integration, and data manipulation.
• Experience with data visualization tools such as PowerBI or Tableau.
• Understanding of major technology trends, especially in enterprise application integration and the practical application of AI/ML.

Standout Qualities:

• Proficiency with shell scripting and other automation tools.
• Experience with cloud business applications (e.g., Workday, NetSuite, Salesforce, ServiceNow).
• Deep vertical expertise in any of our core business workflows (campaign management, creative production, client-service delivery, product lifecycle management, or Project Portfolio Management