Technical Project Manager II (Workforce management)

**Job Description:** **Role Overview:** As a highly skilled Workforce Management Analyst at Zinnia, you will be responsible for optimizing workforce operations, streamlining reporting, and driving efficiency through advanced tools and methodologies. Your role will involve monitoring and analyzing workforce metrics, ensuring compliance with policies, collaborating with various teams, supporting OpenAir administration and integration, designing BI dashboards, forecasting workforce needs, providing project management support, and utilizing technical expertise to enhance processes. **Key Responsibilities:** - Monitor and analyze workforce metrics such as utilization, capacity, and performance. - Provide actionable insights through detailed workforce analysis and reporting. - Collaborate with different teams to set expectations and ensure compliance with workforce management policies. - Support administration of OpenAir platform, managing system configurations, user access, and workflows. - Design and develop BI dashboards to track key performance metrics and visualize workforce data. - Conduct demand forecasting to align workforce planning with business objectives. - Utilize tools like JIRA and Confluence for project management support. - Troubleshoot and resolve issues in system integrations and utilize advanced Excel functions for reporting. - Partner with data team on new data pipelines and model improvements. **Qualifications Required:** - Bachelor's degree in business administration, Information Systems, or related field. - 5-7 years of experience in workforce management, system administration, or analytics. - Proficiency in OpenAir administration and API integration. - Strong expertise in Microsoft BI, JIRA, Confluence, and advanced Excel. - Familiarity with Scrum and Agile methodologies is a plus. - Excellent analytical, problem-solving, and communication skills. (Note: The additional details about the company were not mentioned in the provided job description.),