Technical Product Owner

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Who are we At BCE Global Tech we are on a mission to modernize global connectivity, one connection at a time We aim to build the highway to the future of communications, media and entertainment, determined to emerge as a powerhouse within the technology landscape in India team in Bengaluru, We bring ambitions to life through design thinking that bridges the gaps between people, devices and beyond, fostering unprecedented customer satisfaction through technology, Our core values support a customer-centric approach and the harnessing of cutting-edge technology to provide business outcomes with positive societal impact Guided by innovation and a commitment to progress, were shaping a brighter future for the generations of today and tomorrow, If you would like to be a part of a team of thought-leaders pioneering advancements in 5G, MEC, IoT and cloud-native architecture, wed love to hear from you, Job Description Act as technical product owner for CCAI/CCaaS initiatives, leading definition, prioritization, and delivery of AI-driven customer experience capabilities, Own and manage product backlogs, ensuring clear, prioritized, and actionable user stories and technical requirements, Translate business needs into technical requirements for conversational AI, virtual agents, agent assist, call routing, and real-time AI-powered customer interactions, Collaborate with architects and AI specialists on solutions design, NLP/NLU model training, testing, integration, and performance optimization, Facilitate collaboration across IT, customer experience, operations, security, compliance, and AI delivery teams, Ensure solutions meet business needs, enterprise architecture standards, security, data privacy, and regulatory requirements, Support AI model lifecycle management including intent tuning, model retraining performance monitoring, and continuous improvement, Actively participate in Agile ceremonies (backlog grooming, sprint planning, demos, retrospectives), Communicate delivery status, risks, dependencies, and mitigation plans to stakeholders, Required Skillsets 5+ years of product ownership, technical delivery, or solution design experience in enterprise-scale technology projects, Strong understanding of Contact Center AI solutions, including conversational AI, virtual agents, agent assist, and call routing, Hands-on experience with CCaaS platforms including Google CCAI / CCAIP / CCaaS,Genesys CloudCX and NICE CXone, Technical knowledge of AI/ML concepts, NLP/NLU technologies, and customer engagement in AI use cases, Familiarity with cloud platforms (Google Cloud, Azure), APIs, microservices, SaaS integrations, and real-time systems, Proven ability to work with multiple vendors and manage complex partner relationships, Excellent stakeholder engagement, communication, and cross-functional collaboration skills, Agile delivery experience; comfortable working with Scrum teams and iterative development models, Bachelor's degree in computer science, Engineering, or related technical field, Qualification Bachelors degree in engineering Department: IT, CS, ECE, EEE (10th 12th and Engineering min 70% or 7 GPA and above) Skillsets Required CCAI,CSAAS, Google CCAI / CCAIP / CCaaS,Genesys CloudCX and NICE CXone, What We Offer Competitive salaries and comprehensive health benefits, Flexible work hours and remote work options, Professional development and training opportunities, A supportive and inclusive work environment, Access to cutting-edge technology and tools,