Technical Process Specialist

Infosys BPM Limited

2 years

5 - 6 Lacs

bengaluru

Posted:1 month ago| Platform: GlassDoor logo

Apply

Skills Required

support troubleshooting mobile android vpn service resolve documentation transactions data

Work Mode

Remote

Job Type

Part Time

Job Description

Technical knowledge expertise to support technical help related queries and trouble shooting
Technical troubleshooting knowledge of mobile operating systems iOS Android Windows
Minimum 2 year experience in a L1 tech support process providing remote support for MS office products like outlook VPN service now ticketing tool

Key Responsibilities:

Roles and responsibilities Effectively resolve L1 helpdesk queries as per deliverables outlined
Ensure appropriate documentation of the interaction on the customer s account in the prescribed format
Execute transactions as per prescribed guidelines and timelines
Ensure that performance parameters are met to meet SLA targets
Always ensure customer user confidentiality and data protection

Technical Requirements:

General support knowledge of Operating systems across various platforms general productivity applications like Outlook Teams Office application Internal application support
Knowledge on concepts of networking
Working knowledge of MS Office

Additional Responsibilities:

3A Experience 18 months
Willingness to work in rotational shifts Night Shifts
Rotational Weekly off
100 WFO from Electronic City Phase 2 Bangalore

More Jobs at Infosys BPM Limited

Process Executive

Bengaluru, Karnataka

Experience: Not specified

Salary: Not disclosed

Pre-Closing

Bengaluru, Karnataka

Experience: Not specified

Salary: Not disclosed

Payroll

Mysuru, Karnataka

Experience: Not specified

Salary: Not disclosed

Process Executive

Pune, Maharashtra

Experience: Not specified

Salary: Not disclosed

Systems Associate

Pune, Maharashtra

Experience: Not specified

Salary: Not disclosed

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.