Technical Operations Lead

Skills / Deliverables include:

• Must have

  US wireless carrier experience

  (ATT Verizon) for heavily US based devices, including carrier portal experience. (Hours are US based -- 8-5 EST or CST).
• Experience and comfort with stakeholder level Mobile Device Support , including Cleints eVIP staff
• Strong problem-solving skills with focus on iOS mobile devices (note - Client uses only Apple, iOS devices. So user must understand iOS).
• Able to manage multiple priorities independently apply judgement on priorities
• Strong communication skills with end users, vendors, and cross functional teams
• Able to manage tickets within Service Now
• Maintain project schedules
• Create project status reports
• Schedule meetings
• Document meeting notes
• Capture business user requirements
• Follow up on issues/risks/action items
• Solid Process Documentation, UAT, etc.
• Regularly communicate with stakeholders regarding project status, issues, and plans for resolution

Must have skills/experience:

• StrongOperationalManagement Skills
• Provider experience for mobility device management (Verizon, ATT, TMobile, etc)
• Preferred Experience - Tangoe Mobile experience
• Active Listener
• Strong follow-up skills
• Team Player
• Professional and flexible demeanor
• ServiceNow
• MS Office (Excel, Word, Powerpoint); O365; JIRA, MS-Teams; MS-Project or Smartsheet
• Excellent communication skills: PowerPoint Presentations