Technical Lead, Device Customer Support

As a Technical Lead for Device Customer Support at Landis+Gyr, your role involves managing all aspects of support and maintenance for Landis + Gyr Electricity Devices within the EMEA region. This includes handling quality cases, CAPAs, and acting as the interface to Quality and local technical support organizations. Your responsibility also includes maintaining the KPIs assigned by Business Units Electricity and collaborating with Sales, Product Management, and Operations teams to prioritize case work. You will be working closely with global teams to promote and develop process development and continuous improvement, as well as providing global technical tender support for customer projects. **Key Responsibilities:** - Manage support and maintenance for Landis + Gyr Electricity Devices in the EMEA region - Handle quality cases, CAPAs, and interface with Quality and local technical support organizations - Maintain KPIs assigned by Business Units Electricity - Collaborate with Sales, Product Management, and Operations teams to prioritize case work - Work with global teams to promote process development and continuous improvement - Provide global technical tender support for customer projects **Qualifications Required:** - B.Sc. or M.Sc. in a technical field (e.g. electronics, IT, SW, or equivalent) or other equivalent academic degree - Proven track record in working in international R&D projects with multiple site connections - Experience in technical project management, with complex technical documentation and schematics - Strong communication skills and the ability to represent your project in challenging situations, including customer meetings - Experience in working in a complex and agile business environment - Fluent communication and presentation skills in English,