Technical Implementation Specialist / Solution Engineer

Spyne

2 - 5 years

5 - 9 Lacs

gurugram

Posted:3 weeks ago| Platform:

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Skills Required

data migration web development javascript workflow html monitoring automotive sql crm python

Work Mode

Work from Office

Job Type

Full Time

Job Description

Own the technical configurations, data migration and integration set up during the customer onboarding journey.
Provide L1 support by owning and resolving customer escalations with speed, clarity, and empathy.
Implement minor custom scripts as needed.
Debug existing code, logs, or APIs to find and fix issues.
Write and maintain internal tools for support & operations (dashboards, bots, automation)
Collaborate with cross-functional teams including Onboarding, Product, and Tech teams
Document learnings, playbooks, and fixes to build a scalable support system
Actively contribute to process automation and reduce manual touchpoints

What You Bring

Strong understanding of at least one programming language (e.g., Python, JavaScript, etc.)
Hands-on Experience on deployments on AWS
Hands-on experience with web development (React, HTML/CSS, basic backend)
Scripting skills in Node.js or Python for automation and log parsing
Ability to write advanced SQL/MongoDB queries to pull/debug data
Experience with ticketing systems like Freshdesk, Zendesk, or Jira
Solid communication skills to explain technical issues to non-tech stakeholders
Ability to stay calm and focused under pressure during customer-facing urgencies

Nice to Have

Experience working with workflow automation tools (Zapier, n8n, Make)
Exposure to support tooling, monitoring, and alerting systems
Prior experience in a B2B SaaS or startup environment
Knowledge of APIs, Postman, DB systems like ClickHouse

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