Jobs

Interviews
Job Alerts
Tools

Upskill and Grow with AI

Mock Interview Practice interviews in realistic simulations

Coding Practice Improve your coding skills with challenges

Certification Earn certifications to validate your skills

AI Learning Get trained with AI expert sessions

Career Path AI insights for smarter career decisions

AI Job Match Score AI-Powered Job Match Against Your Resume and Optimize Your Resume

Career Tools and Resources

Resume Builder Build Professional Resume with Ease

ATS Friendliness Check Check Resume Friendliness for Applicant Tracking Systems

Auto Apply Apply to hundreds of jobs on any platform effortlessly

Co-Pilot (Chrome Extension) Your AI Assistant for Seamless Browsing Efficiency

Interview Questions Streamline interviews with ready-to-use questions

Salaries Discover market-driven salary insights across skillsets and geographies

Companies Explore leading companies actively hiring talent
For Employers

Jobs

Interviews

Home
>
Jobs in Bengaluru
>
Nokia
>
Technical Care Specialist

Technical Care Specialist

Nokia

8 - 12 years

8 - 12 Lacs

Bengaluru

Posted:1 month ago| Platform:

Apply

Skills Required

ip routing optical networking linux system cli unix kubernetes c++ networking snmp docker technical support java linux shell scripting mysql perl hadoop i2c rest python oracle c documentation otn spi dwdm sdh embedded c uart troubleshooting

Work Mode

Work from Office

Job Type

Full Time

Job Description

As Technical Care Specialist acting as a key interface with R&D, youll lead issue resolution, provide expert analysis, and ensure timely case management. Your role includes mentoring, creating technical documentation, supporting early product phases, and driving root cause analysis. You'll play a vital role in maintaining service quality, enabling seamless customer operations, and contributing to continuous product improvement. You have:

Bachelor Degree with 8-12 years of experience.

Provide Tier 2 and Tier 3 post-sales technical support for NMS products like WS-NOC, 1353 NM, 1354 RM, OMS, and NFM-T.

Troubleshoot and replicate customer issues in lab environments, ensuring timely updates.

Handle assistance requests independently, meeting strict resolution and restoration KPIs.

Act as a liaison with 3rd/4th level support and development teams for escalated issues and create technical documentation, including RCAs, knowledge base articles, FAQs, and MoPs.

It would be nice if you also had:

Proficient in Unix/Linux systems with CLI, and experienced in Docker and Kubernetes.

Strong understanding of Optical Networking (SDH, DWDM, OTN) and IP routing.

Skilled in troubleshooting Java applications, ReST APIs, SNMP, and NETCONF protocols.

Familiar with databases like MySQL, Oracle, and Hadoop and scripting knowledge in Shell, Perl, and Python is an added advantage.

Delivers advanced troubleshooting using system tracing, debug, and protocol analysis.

Identifies, reproduces, and escalates complex defects to R&D for resolution.

Leads technical issue resolution during upgrades, audits, and network changes.

Mentors and trains junior team members, sharing technical knowledge and best practices.

Ensures SLA compliance for escalated cases and drives root cause analysis (RCA).

Supports early product phases, including trials and pilot deployments.

Creates and reviews technical documentation and knowledge articles.

Collaborates with customers, R&D, and vendors to resolve critical and complex issues

More Jobs at Nokia

Customer Technical Advocate

Mumbai

2 - 6 yrs

INR 7 - 11 Lacs

Staff Software Quality Assurance Engineer

Bengaluru

3 - 6 yrs

INR 10 - 14 Lacs

Principal Software Development Engineer

Bengaluru

6 - 9 yrs

INR 15 - 20 Lacs

FPGA Verification Engineer

Bengaluru

4 - 7 yrs

INR 9 - 13 Lacs

Category Manager Logistics

Gurgaon

5 - 8 yrs

INR 15 - 20 Lacs

Mock Interview

Practice Video Interview with JobPe AI

Start Java Interview

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.

Job Application AI Bot

Apply to 20+ Portals in one click

Download Now

Download the Mobile App

Instantly access job listings, apply easily, and track applications.

Enhance Your Java Skills

Practice Java coding challenges to boost your skills

Start Practicing Java Now

Nokia

Telecommunications

Espoo

Login to

Please Verify Your Phone or Email

Confirm Action

Search

Profile

Upskill and Grow with AI

Technical Care Specialist