Technical Care Specialist

Job Description

An experienced technical expert specializing in network diagnostics and customer support, with a focus on providing high-quality service through remote troubleshooting and proactive activities. Proficient in working with Nokia products and technologies such as GPON, MPLS, and IPv6. Strong problem-solving skills, attention to detail, and the ability to work under pressure while maintaining a customer-first attitude. You Have: Proven experience in troubleshooting complex network issues and ensuring service excellence via SLA adherence. Strong knowledge of networking protocols and products, including GPON, MPLS, SDAN, Wi-Fi 5/6, and more. Proficiency in remote diagnostics and providing on-site support as needed. Excellent communication skills in English, both written and spoken, for customer and internal team interactions. It Would Be Nice If You Also Had: Experience with Nokia products like Lightspan, Altiplano, ISAM series, and related hardware. Knowledge of SQL (MariaDB), Linux, and web technologies to assist in troubleshooting and documentation. Programming skills in Java, JS, or Python to assist with automation and debugging tasks. Exposure to leading small technical projects and managing resources with limited risks. Provide exceptional customer support, ensuring satisfaction levels are met through SLA adherence and effective troubleshooting. Deepen technical expertise in advanced networking technologies such as SDAN, GPON, MPLS, and Wi-Fi. Enhance problem-solving abilities by analyzing complex network issues and collaborating with R&D teams for solutions. Contribute to proactive customer training and network health checks, improving overall customer experience. Work with cross-functional teams to identify and resolve technical challenges, building your teamwork and collaboration skills. Strengthen technical documentation skills by creating knowledge articles and technical guidelines for internal use. Learn new methodologies for root cause analysis (RCA) and enhance the ability to deliver timely solutions. Gain experience in emergency process roles and leading small technical projects, expanding your project management and leadership capabilities.