Technical Associate - Cloud Infra Monitoring

Ready to build the future with AI
At Genpact, we don't just keep up with technology-we set the pace. AI and digital innovation are redefining industries, and we're leading the charge. Genpact's AI Gigafactory, our industry-first accelerator, is an example of how we're scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies most complex challenges.If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what's possible, this is your moment.Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions - we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.Inviting applications for the role of Consultant - Cloud Infra MonitoringWe are looking for a skilled and proactive Azure Cloud Monitoring Engineer to join our Network Operations Center (NOC) team. The ideal candidate will have a strong background in monitoring and managing Azure cloud infrastructure to ensure its performance, security, and availability. You will be responsible for real-time monitoring, incident management, troubleshooting, and optimizing the performance of Azure-based systems.

Responsibilities
.Azure Cloud Monitoring:oMonitor Azure infrastructure, including virtual machines, networks, storage, and services using Azure Monitor, Log Analytics, and other monitoring tools.oSet up alerts, thresholds, and dashboards to ensure the health and performance of all Azure resources.oProactively monitor and manage Azure services such as Azure App Services, Azure Functions, Virtual Networks, Azure Storage, and Azure SQL Database..Incident Detection and Response:oRespond to and resolve real-time incidents, alerts, and performance issues across the Azure environment.oTroubleshoot connectivity, latency, and availability issues across Azure resources.oEscalate issues as needed and collaborate with other technical teams to resolve complex problems..Performance Optimization:oIdentify and resolve performance bottlenecks and resource inefficiencies in Azure environments.oPerform capacity planning and optimization of cloud resources to reduce costs and improve overall system performance.oRegularly review performance metrics and recommend changes to enhance the efficiency of Azure resources..Automation and Scripting:oWrite and maintain scripts (e.g., PowerShell, Azure CLI) to automate monitoring tasks, incident resolution, and resource management.oDevelop and implement automation for Azure resource provisioning and scaling using Azure Automation, Azure Functions, and ARM templates..Documentation and Reporting:oMaintain detailed documentation related to monitoring configurations, best practices, troubleshooting steps, and incident reports.oProvide regular reports on system health, incident response, and Azure resource utilization to stakeholders..Collaboration and Escalation:oWork closely with other NOC team members, system administrators, and Azure engineers to resolve complex issues and optimize cloud services.oParticipate in cross-team meetings to review incidents and improve response times and procedures.

Qualifications we seek in you!
Minimum Qualifications / Skills.Education:oBachelor's degree in Computer Science, Information Technology, or a related field (or equivalent work experience)..Experience:oGood experience working with Azure cloud environments.oHands-on experience with monitoring tools like Azure Monitor, Log Analytics, and Azure Security Center.oProficiency in managing and troubleshooting Azure resources such as virtual machines, storage accounts, networks, and databases.oExperience with incident management and monitoring of cloud-based services..Skills & Knowledge:oStrong understanding of Azure services, networking, storage, and security configurations.oProficiency in scripting and automation (PowerShell, Azure CLI).oExperience with Azure Resource Manager (ARM) templates and Azure Automation.oUnderstanding of monitoring and alerting systems, and a proactive approach to detecting performance issues before they impact service availability.oKnowledge of containerized applications in Azure (Azure Kubernetes Service) is a plus.

Preferred Qualifications/ Skills
oMicrosoft Certified: Azure Administrator Associate or Azure Solutions Architect Expert.oMicrosoft Certified: Azure Fundamentals.

Why join Genpact
.Lead AI-first transformation - Build and scale AI solutions that redefine industries.Make an impact - Drive change for global enterprises and solve business challenges that matter.Accelerate your career-Gain hands-on experience, world-class training, mentorship, and AI certifications to advance your skills.Grow with the best - Learn from top engineers, data scientists, and AI experts in a dynamic, fast-moving workplace.Committed to ethical AI - Work in an environment where governance, transparency, and security are at the core of everything we build.Thrive in a values-driven culture - Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progressCome join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up. Let's build tomorrow together.Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a %27starter kit,%27 paying to apply, or purchasing equipment or training.