Our company
At Adobe, were changing the world. HowWe give people the tools to bring their ideas to life and create content that makes life more fun and work more meaningful. We give businesses and organizations the power to truly engage their customers. Were the ones behind the gorgeously designed content that streams across your laptop, TV, phone, and tablet every day-and were the ones who harness the massive power of big data to help companies move from data to insight and insight to action by delivering content that people crave most.
Were a company that understands that product innovation comes from people innovation, and thats why we invest in cultivating leaders throughout the organization. If youre passionate about leading from where you sit, join us.
Position Summary
This role is within Field Engineering, Ultimate Success team. This role is client facing, technical advisory role to provide ongoing client technical consultation on Cloud and Magento application tools, optimizations, and solutions. This role will include advising Customers, Partners, external developers, and internal teams to ensure successful site launches and ongoing site stability for Magento Cloud customers. Along with technical consultation, this role includes educating Adobe Customers & Partners on how existing and new product features and functionality work and address implementation related issues or queries with guidance on best practices.
What youll do
- Act as a lead point of contact for any Customer engagement.
- Build trusted advisor relationships with our Clients & Implementation Partners.
- Ability to exhibit value to Customers & Partners adopt and scale in their maturity roadmap.
- Always representing Magento (work product, communications, presence) professionally in both client and team situations.
- Keeping abreast of technology evolution, new solutions, proactively research, and stay ahead of the curve, continuously drive self-development of new skills, and improvement of existing skills.
- Defining the operational processes to deliver consistent value to merchants and partners.
- Helping define the DevOps processes with customers for deploying and maintaining solutions within the Magento Cloud environment.
- Evaluating analytics from customer cloud environments to make recommendations for improvements and optimization.
- Developing and maintaining effective and positive working relationships with team members.
- Troubleshoot and reproduce the technical problems reported by customers and define workarounds.
- Identify gaps, highlight risks and document feedback or recommendations basis your assessments in standard artifacts with best-in class quality.
- Communicate proactively and effectively to Customer/Implementation Partner teams on assessments & recommendations throughout project life cycle.
- Provide advisory to key stakeholders with industry best practices & recommendations throughout the implementation process.
- Interact frequently with Client/Implementation Partner teams - marketers, analysts, web developers, and C-level executives, mainly via conference calls or emails.
- Manage Customer expectations appropriately and keep projects on schedule and within scope.
- Manage multiple client engagements simultaneously.
- Work and collaborate with Adobe internal teams and Client/Implementation Partners.
- Technical writing and PowerPoint presentation creation.
Additional Responsibilities:
- Work and collaborate with other project peers, technical experts, project managers and Client/Implementation Partners.
- Enable existing/new team members with new product features, project-based learnings and support with any issues or queries.
- Participate within the Adobe technical community to develop and share best practices and processes.
- Create and/or leverage strong processes and standardized templates to deliver better quality and timely delivery.
What you need to succeed
- Extensive experience in PHP, JavaScript, or scripting languages.
- Extensive experience in archiecture Design Patterns and Application Lifecycles.
- In-depth knowledge of Cloud concepts and experience with different Cloud services.
- Solid foundation in DBMS (e.g., MySQL & MySQL flavors).
- Experience with Version Control Systems (SVN, Git, etc.).
- Knowledge of DevOps (e.g., CICD, Webhooks).
- MySQL optimization experience.
- Experience with web services (SOAP, REST, XML-RPC).
- Experience with XML, HTTP, and HTML.
- Experience with Linux/UNIX-like systems.
- Experience to Configure, debug, demonstrate experience on New Relic & Magento Business Intelligence
- Knowledge of web servers: Apache/NGINX.
- Knowledge of requirements discovery and UML analysis for Adobe Commerce (Magento 2).
- Experience with high load systems with a specialization in system monitoring and optimization.
- Experience in working with CDNs.
- Familiarity with network services (e.g., FTP, SFTP, SSH, DNS, SMTP, and similar technology).
- Experience with distributed memory object caching systems (Memcache,Valkey).
- Adeptness in building and architecting large-scale server applications in a distributed environment.
- Proficient in English (additional language capabilities will be viewed favourably).
- Ability to demonstrate effective communication, presentation, and conflict resolution skills. All while maintaining a positive attitude towards customer success at all times.
- Ability to explain and present concepts to technical and non-technical audiences alike, including high-level decision-makers.
- Ability to be flexible and maintain attention to detail while multitasking and meeting multiple project target dates.
- Self-motivation, proactivity, and ability to excel in an environment with limited supervision.
- Solid experience in problem analysis and resolution of technical problems.
- Experience presenting in front of various Client-side audiences.
- Exceptional organizational, presentation, and communication skills - both verbal and written.
- Must be self-motivated, responsive, professional and dedicated to customer success.
- Possess an innovative, problem-solving, and solutions-oriented mindset.
- Demonstrated ability to learn quickly, be a team player, and manage change effectively.
- Preferably a degree in Computer Science or Engineering
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