Technical Analyst 2-Support

• As a Technical solution Analyst II, your role involves conducting investigations on front-end applications
• This includes capturing information, applying fix tools, shadowing end users, and testing workflows internally and externally
• Backend techniques to be used
• including capturing log files , querying tables, updating database fields and cycling servers
• Documentation of notes, activities, resolutions, and knowledge articles throughout the investigation lifecycles
• By prioritizing work based on severity
• you will strike a balance between client and business needs
• Collaborating among and cross teams ensures that issues are addressed by the appropriate individual

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• Prioritization

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  Assess and prioritize tasks based on severity and urgency, balancing client and business requirements
• Collaboration

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  Work collaboratively with colleagues and cross-functional teams to ensure prompt resolution by the appropriate experts
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  Client Communication: Keep clients informed throughout the troubleshooting process and ensure their needs are represented
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  Continuous Learning: Stay updated on product knowledge and new technologies to enhance support quality