Technical After Sale Service Support

2 - 6 years

0 Lacs

Posted:1 month ago| Platform: Shine logo

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Work Mode

On-site

Job Type

Full Time

Job Description

- **Role Overview:** You will be a Technical After Sale Service Support specialist based in New Delhi, providing technical support to customers post-sale. Your main responsibilities will include resolving product or service issues, maintaining customer satisfaction, and ensuring a positive customer experience. Daily tasks will involve troubleshooting technical problems, identifying solutions, effectively communicating with customers, and collaborating with the sales team for timely support. - **Key Responsibilities:** - Provide technical support to customers after the sale - Resolve product or service problems efficiently - Maintain high levels of customer satisfaction - Troubleshoot technical issues and identify solutions - Communicate effectively with customers - Collaborate with the sales team for accurate and timely support - **Qualifications Required:** - Strong analytical skills - Experience in technical support - Excellent communication and customer service skills - Ability to handle multiple tasks - Positive attitude and problem-solving skills - Bachelor's degree in a relevant field (preferred) - Previous experience in a technical support role (preferred),

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