Job
Description
Job Summary: Key Responsibilities: At least 10 years of hands-on experience with Oracle Cloud Infrastructure (OCI), Oracle RAC, performance tuning for Oracle Database 12c/19c, Data Guard, Far Sync, GoldenGate, upgrades, complex migrations, cross-platform migrations, Exadata, ZDLRA, and DB security products. Implement and maintain complex Oracle solutions, including OCI, Oracle RAC, Data Guard, GoldenGate, Exadata, ZDLRA, and database security products. Design and implement database optimization strategies, identify bottlenecks, and recommend solutions to improve performance. Manage database upgrades and cross-platform migrations following best practices, including prerequisites, testing, and post-upgrade tasks. Effectively troubleshoot database corruption issues by identifying the type of corruption, rebuilding indexes, or utilizing RMAN. Analyze AWR reports to identify top SQL statements, waiting events, and performance bottlenecks. Demonstrate expertise in managing complex database tasks and troubleshooting database crashes. Apply sharp technical troubleshooting skills to resolve issues efficiently. Possess strong project management skills and effective communication skills. Understand and follow support processes to ensure effective problem resolution. Manage escalated technical situations, develop action plans, and communicate effectively with both customers and internal teams. Proactively identify opportunities for services that benefit customers. Collaborate with development and support teams to resolve issues and improve service delivery. Demonstrate strong analytical skills to address technical challenges and optimize performance. Qualifications: BE/BTech and/or MS in Computer Science or a related field (preferred). Oracle Certification (preferred). Ability to travel up to 25% for customer visits. Desired Skills: Strong technical troubleshooting skills and the ability to analyze complex database issues. Good project management and communication skills, with an understanding of support processes. Ability to manage customer relationships and provide proactive solutions. Strong analytical skills to identify opportunities for improvement. Customer Relationship Management: Develop and manage Oracle customer relationships by building long-term relationships with key customer contacts. Work collaboratively with sales, delivery teams, and customers to identify appropriate solutions. Act as the primary delivery contact for Oracle Services, facilitating customer communications and activities across various Oracle lines of business. Ensure effective and efficient use of Oracle delivery resources to meet contract margins and revenue objectives. Identify and submit delivery leads for new opportunities and contract renewals. Act as a point of contact for major incidents, managing communication and customer expectations through resolution. Establish and maintain a governance model with customers at the management and executive levels. Perform scope and risk management throughout engagements. Contribute to Oracles delivery process improvements and tool development initiatives. Conduct periodic service account planning and account reviews to ensure customer satisfaction. Job Summary: Key Responsibilities: At least 10 years of hands-on experience with Oracle Cloud Infrastructure (OCI), Oracle RAC, performance tuning for Oracle Database 12c/19c, Data Guard, Far Sync, GoldenGate, upgrades, complex migrations, cross-platform migrations, Exadata, ZDLRA, and DB security products. Implement and maintain complex Oracle solutions, including OCI, Oracle RAC, Data Guard, GoldenGate, Exadata, ZDLRA, and database security products. Design and implement database optimization strategies, identify bottlenecks, and recommend solutions to improve performance. Manage database upgrades and cross-platform migrations following best practices, including prerequisites, testing, and post-upgrade tasks. Effectively troubleshoot database corruption issues by identifying the type of corruption, rebuilding indexes, or utilizing RMAN. Analyze AWR reports to identify top SQL statements, waiting events, and performance bottlenecks. Demonstrate expertise in managing complex database tasks and troubleshooting database crashes. Apply sharp technical troubleshooting skills to resolve issues efficiently. Possess strong project management skills and effective communication skills. Understand and follow support processes to ensure effective problem resolution. Manage escalated technical situations, develop action plans, and communicate effectively with both customers and internal teams. Proactively identify opportunities for services that benefit customers. Collaborate with development and support teams to resolve issues and improve service delivery. Demonstrate strong analytical skills to address technical challenges and optimize performance. Qualifications: BE/BTech and/or MS in Computer Science or a related field (preferred). Oracle Certification (preferred). Ability to travel up to 25% for customer visits. Desired Skills: Strong technical troubleshooting skills and the ability to analyze complex database issues. Good project management and communication skills, with an understanding of support processes. Ability to manage customer relationships and provide proactive solutions. Strong analytical skills to identify opportunities for improvement. Customer Relationship Management: Develop and manage Oracle customer relationships by building long-term relationships with key customer contacts. Work collaboratively with sales, delivery teams, and customers to identify appropriate solutions. Act as the primary delivery contact for Oracle Services, facilitating customer communications and activities across various Oracle lines of business. Ensure effective and efficient use of Oracle delivery resources to meet contract margins and revenue objectives. Identify and submit delivery leads for new opportunities and contract renewals. Act as a point of contact for major incidents, managing communication and customer expectations through resolution. Establish and maintain a governance model with customers at the management and executive levels. Perform scope and risk management throughout engagements. Contribute to Oracles delivery process improvements and tool development initiatives. Conduct periodic service account planning and account reviews to ensure customer satisfaction.
