4.0 - 8.0 years

4 - 8 Lacs

Bengaluru, Karnataka, India

On-site

Key Responsibilities Communicate fluently in both English and Hindi Manage rostering and manpower planning effectively Act as the primary point of contact for client communication and updates Ensure achievement of KPIs as per the SOP Use Excel and PowerPoint for reporting and analysis Represent the department in client reviews and meetings Identify process gaps and coordinate with relevant teams for resolution Make quick and effective decisions based on real-time scenarios Manage client expectations and ensure timely report sharing Address and guide teams effectively in group settings Detect concerns, create action plans, and ensure follow-through Motivate team members and maintain attrition within set limits Work in a 24x7 process with rotational week offs and holiday shifts Maintain SLA, AHT, Abandonment as per thresholds Conduct daily, weekly, and monthly reviews with TLs and agents if needed

Posted 1 day ago

Apply

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.