Area Service Manager Electrolab India Pvt. Ltd

5.0 - 10.0 years

0 Lacs

indore, madhya pradesh

On-site

As a candidate for this role, you will be responsible for handling customer escalations effectively to ensure timely resolution and customer satisfaction. You will drive and monitor business targets related to booking, billing, and collections. Developing and executing efficient scheduling and planning strategies to optimize resource utilization will be a key part of your role. Your responsibilities will also include leading training initiatives to enhance team capability and performance, managing and monitoring P&L to ensure profitability and cost control, and ensuring high customer satisfaction through proactive service and communication. In addition, you will maintain and improve service quality in line with company standards, oversee service operations to ensure SLA compliance and process adherence, and conduct regular team reviews and customer feedback sessions to drive continuous improvement. Collaboration with cross-functional teams, including GRN and logistics, for seamless operations will also be part of your responsibilities. Developing strategies for customer retention and loyalty and promoting spares and accessories to enhance service value and revenue will be essential aspects of your role. Qualifications: - 5-10 years of experience in service operations or customer support roles. - Proven track record in handling escalations and achieving business KPIs. - Strong leadership, communication, and analytical skills. - Knowledge of service SLAs, P&L management, and customer engagement. This is a full-time, permanent position that requires in-person work.,

Posted 1 day ago

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Senior AWS Cloud Developer Allianz Technology

5.0 - 9.0 years

0 Lacs

pune, maharashtra

On-site

As a professional in the IT & Tech Engineering field at Allianz Technology, you will be expected to possess a diverse set of technical skills. Your role will involve understanding code management and release approaches, including knowledge of monorepo / multirepo concepts. It is essential to have a good understanding of functional programming principles and various code management methodologies such as SDLC, DRY, KISS, and SOLID. Moreover, familiarity with authorization and authentication mechanisms like ABAC, RBAC, JWT, SAML, AAD, OIDC, and experience with NoSQL databases like DynamoDB are highly valued. Proficiency in UI development using technologies like React, hooks, and TypeScript is crucial. Additionally, expertise in event-driven architecture, including queues, streams, batches, and pub/subs, is necessary. You should also possess a solid grasp of functional programming concepts such as list, map, reduce, compose, and monads. Understanding scalability, concurrency, networking, proxies, CI/CD pipelines, GitFlow, Github, and GitOps tools like Flux and ArgoCD is required. Being a polyglot programmer proficient in at least two languages such as Python, TypeScript, or Golang at an expert level is preferred. Furthermore, you must be fluent in operating Kubernetes clusters from a development perspective, creating custom CRDs, operators, and controllers, and have experience in developing serverless cloud applications. Deep knowledge of AWS cloud services and a basic understanding of Azure cloud are advantageous. Apart from technical skills, soft skills play a vital role in this role. Effective communication, leadership abilities, team supervision, task delegation, feedback issuance, risk evaluation, conflict resolution, project management, crisis management, problem-solving, innovation, ownership, and vision are key soft skills expected from you. Your responsibilities will also include providing technical guidance, making informed decisions, shaping solutions, enforcing development practices, and ensuring quality gates through activities like code reviews, pair programming, and team review meetings.,

Posted 1 month ago

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Operations Manager 1point1

4.0 - 8.0 years

4 - 8 Lacs

Bengaluru, Karnataka, India

On-site

Key Responsibilities Communicate fluently in both English and Hindi Manage rostering and manpower planning effectively Act as the primary point of contact for client communication and updates Ensure achievement of KPIs as per the SOP Use Excel and PowerPoint for reporting and analysis Represent the department in client reviews and meetings Identify process gaps and coordinate with relevant teams for resolution Make quick and effective decisions based on real-time scenarios Manage client expectations and ensure timely report sharing Address and guide teams effectively in group settings Detect concerns, create action plans, and ensure follow-through Motivate team members and maintain attrition within set limits Work in a 24x7 process with rotational week offs and holiday shifts Maintain SLA, AHT, Abandonment as per thresholds Conduct daily, weekly, and monthly reviews with TLs and agents if needed

Posted 2 months ago

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