Team Member

Job Title: Team Member Location: Pune Shift: Rotational (including weekends if required) Qualication Essential: Graduate Experience ¢ Minimum 6 months to 3 years in: o o o BPO Banking Process Mortgage / Insurance (US Voice) Prior experience in back-oice operations Role & Responsibilities ¢ ¢ Process transactions accurately and meet daily production targets. Ensure compliance with accuracy, touch time, and service level agreements (SLAs). ¢ ¢ Demonstrate good knowledge of US Insurance processing. Exhibit strong reading comprehension to interpret and process documents eectively. ¢ ¢ Share and follow best practices within the team. Be exible for shift rotations and work 5 days a week, including weekends if required (No Indian holidays). ¢ ¢ Handle multiple processes eiciently. Escalate any deviation from dened processes and seek immediate assistance. Language Expertise

¢ ¢ Excellent written and verbal English communication skills. Strong comprehension of written English documents. Essential Skills ¢ ¢ ¢ ¢ ¢ ¢ ¢ Neutral accent with excellent verbal & written communication. Prior experience in international calling, preferably US. Domain expertise in US Insurance. Prociency in Windows OS, MS Oice (2003 or later), Image Applications. Understanding of quality and productivity expectations. Ability to learn quickly and adapt to changes. Typing speed: 3035 words per minute. Key Attributes ¢ ¢ ¢ Detail-oriented and quality-focused. Strong problem-solving and escalation skills. Ability to work under pressure and meet deadlines.