Job
Description
Job Title: Team Manager Operations - Global Reporting & Performance Measurement - Associate, AS Role Description: The Associate/Team Manager Operations is typically responsible for the supervision and oversight of the team and/or workflow and functions, Candidate/Applicant may perform regular business activities but in the main has responsibilities for people management, workflow (process & controls), this would include to a large degree oversight of performance to KPI's, Risk Mitigation, SLA's. In Addition to the professional role framework, the Team Manager in the current capacity will be responsible for below objectives: 50%- Production BAUs and Management Support, 50%- People, Process & Controls Your key responsibilities: Steady Platform for Reporting activities: The team manager needs to collaborate with the various internal teams to make sure that the reporting platforms are up and running and no impact on Daily BAUs, Adhoc /Urgent tasks in their functions (Measures: KPIs per process) Optimum Utilization of team strength & Cross trainings wherever required. Operational Excellence: Successful completion of Ongoing projects, streamlining and stabilizing the process after Go Live Suggest/Implement Process improvement ideas by removing the non-value-added process - Cost Efficiency Ideas Involvement with the functional leads in Global Client reporting, taking leads in strategic initiatives - (KOPs migration, Knowledge Sharing sessions), connects within the global leads- Client, Performance, Regulatory Reporting Client Centricity: Provide structured reporting services, working with cross functional teams to enhance the service delivery levels across all process within GRPM Work towards timely and effective resolution on all client (internal/external) queries within agreed SLAs Synergies between Tech & Ops for possible automation People, Talent Development: Have expertise or deeper understanding of process, product and/or the business and play a key role in facilitating communication between functional teams, sharing knowledge, collaborative approach. Talent Retention, Effective back up planning and managing team staffing within respective sub functions. Motivating and keep the team engaged specially during WFH (Virtual connects) very important. Provide constructive and on-going feedback to the direct reports and team members to achieve common goals of DWS/RPM as a whole. Stakeholder Management: Engage with function wide, DWS India wide initiatives representing /leading the events. Collaboration, effective communication with onshore colleagues and key stakeholders of current & any upcoming topics in the team Foster the culture of One Global Team and Partner with the respective sub functions colleagues (FFT) to improve the existing processes within RPM India Ops - Working on Strategic projects and other topics along with the respective functional leads in GRPM Compliance and Control: Inculcate Positive growth and open mindset for self, team. Create a professional atmosphere and working culture fostering the values of Team spirit by being a true team player. Ensure no policy violation, No Red Flags - Mandatory Courses, ERTA - Personal tradings etc Your skills and experience: Exposure to Client reporting, Performance, and Investment reporting/Banking (Finance) background. Understanding of Asset Management Operations preferred not mandatory. Minimum People handling experience 2-5 years. Good understanding of process SLAs/KPIs and experience in stakeholder handling. Ability to work under tight deadlines. German skills minimum B2(.2), or C1 (from Max Mueller bhavan) Knowledge & usage of applications like Aladdin, Bloomberg would be an added advantage. Lead, represent the function in different forums, engage with colleagues in Frankfurt etc Accounting/Finance knowledge would be an added advantage. Ability to analyze data to determine root cause of problems. Good communication and interpersonal skills Ability to take ownership, priorities work and mange time effectively. Sound MS Office skills in particular MS Excel & Access Result-oriented, motivate team members, retain top talent and development etc All process related to Employee onboarding until termination etc Team-player and Flexibility in working hours. How we'll support you Training and development to help you excel in your career. Coaching and support from experts in your team A culture of continuous learning to aid progression A range of flexible benefits that you can tailor to suit your needs
