Team Leader Voice Operations - Customer Care

Role Overview: You will be responsible for managing a team of Tech Support Executives providing Voice based Support for Internet Connectivity Issues. Additionally, you will be required to handle internal and external SLAs, manage people and performance, as well as handle client escalations. It is essential that you are open to working in NIGHT Shifts or from the office. Key Responsibilities: - Manage a team of Tech Support Executives - Provide Voice based Support for Internet Connectivity Issues - Ensure compliance with internal and external SLAs - Manage and develop team members - Handle client escalations effectively Qualifications Required: - Graduation degree - Minimum 5 years of work experience post-graduation - At least 1 year of experience as a Team Leader in an International Voice based BPO (Additional Details: Omitted as there are no additional details provided in the JD),