Team Leader / Subject Matter Expert

GVK Emergency Management and Research Institute (GVK EMRI)

2 - 4 years

3 Lacs

Kolkata

Posted:8 hours ago| Platform:

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Skills Required

Team Handling Process Training team leader bpo Training And Development Training Customer Service Training Bpo Operations Call Center Training

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Work from Office

Job Type

Full Time

Job Description

Role & responsibilities Demonstrated ability to effectively manage a team. Must Know AHT, Attrition, Shrinkage, YTD/MTD ETC. Expert knowledge of Operations processes and supporting tools. Drawing up action plans for the advisors requiring coaching or development Tracking attrition and performance regularly. Providing updates to OPS Manager regularly with respect to the performance of the team Monitoring team performance. Enable development opportunities for team through participation in various initiatives. Preparing various reports Should be comfortable with 24*7 shift (Rotational) Preferred candidate profile 2-4 years of experience as Team Leader Customer Service process Should equip adequate knowledge of Call Centre metrics, understanding & efficiently driving dialer and calling processes. Notice Period: Candidates who are available to start soon will be considered favorably

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GVK Emergency Management and Research Institute (GVK EMRI)

www.emri.in

Emergency Services, Healthcare

Hyderabad

About 4500 Employees

28 Jobs

Key People

Dr. S. Reddy

CEO
Mr. R. Prakash

COO

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Team Leader / Subject Matter Expert

Experience & Salary

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