Team Leader Operations BPS

Company Description

Tech Mahindra is a global leader in technology consulting and digital transformation, providing innovative solutions to enterprises across various industries. With 150,000+ professionals in over 90 countries, the company partners with 1100+ clients to deliver a comprehensive range of services, including IT, business process services, engineering, and AI & analytics. As a part of the Mahindra Group, founded in 1945, Tech Mahindra upholds a commitment to sustainability and has been recognized with the Terra Carta Seal for creating a climate-positive future. The organization is renowned for driving transformative growth and innovation.

Role Description

This is a full-time on-site role for a Team Leader Operations BPS, based in Hyderabad. The Team Leader will oversee daily operations, ensure customer satisfaction, manage and motivate team members, and analyze performance metrics to optimize processes. The role involves addressing operational challenges, maintaining service levels, and fostering a positive and productive work environment. The Team Leader will act as the primary point of contact for both internal stakeholders and clients.

Qualifications

• Strong People Management and Communication skills to lead teams effectively and foster collaboration
• Proficiency in Operations Management and Customer Satisfaction to maintain quality and efficiency in processes
• Analytical Skills to identify trends, solve problems, and drive data-based decision-making
• Ability to adapt to dynamic environments and deliver results within deadlines
• Prior experience in business process services or relevant operations is an advantage
• Bachelor's degree in Business, Management, or a related field
  

Flexible to work in US shift timing.