Team Leader of Global Customer Support

As a Team Leader for the Global Financial Services team based in Chennai, your primary responsibilities will include: - Developing and implementing strategies to enhance the productivity, efficiency, and performance quality of Financial Service Representatives - Delegating tasks, monitoring the team's performance, setting individual and team goals, conducting performance reviews, and motivating staff to achieve objectives - Involvement in new staff hiring and ensuring team members receive necessary education and training You will also: - Communicate with management staff in global offices for new strategies and product development discussions - Coordinate and cooperate with other teams and departments to enhance products, processes, and procedures - Provide organized and relevant feedback to management regarding client needs, trends, and team progress - May be assigned other tasks by the Management as needed To be successful in this position, you should possess: - Strong communication skills - Ability to think quickly and problem-solve in real-time - Keen interest in financial markets, international affairs, and geopolitical events - Previous sales or customer service experience in a forex company - Excellent written and spoken English skills All employees at Technementals Innovation India Private Limited must be eligible to work in India. Tradu is a new multi-asset global trading platform and part of the Stratos group of companies. It is designed to provide sophisticated traders with a platform to easily navigate between asset classes such as stocks, CFDs, and crypto, depending on market regulations. If you are passionate about finance and sales, excel under pressure, and seek an exciting challenge, this role may be the perfect fit for you. Technementals Innovation India Private Limited is an Equal Opportunity Employer.,