Team Leader of Global Customer Support

You are currently looking for a Team Leader for the Global Financial Services team based in Chennai. As a Team Leader, your primary responsibilities will include developing and implementing strategies to enhance the productivity, efficiency, and performance quality of Financial Service Representatives. You will also be responsible for delegating tasks, monitoring the team's performance, setting individual and team goals, conducting performance reviews, and motivating staff to achieve objectives. Additionally, you will be involved in new staff hiring and ensuring that team members receive necessary education and training. In this role, you will communicate with management staff in global offices for new strategies and product development discussions. You will also coordinate and cooperate with other teams and departments to enhance products, processes, and procedures. Providing organized and relevant feedback to management regarding client needs, trends, and team progress will be essential. Furthermore, you may be assigned other tasks by the Management as needed. To be successful in this position, you should possess strong communication skills, the ability to think quickly and problem-solve in real-time, and have a keen interest in financial markets, international affairs, and geopolitical events. Previous sales or customer service experience in a forex company and excellent written and spoken English skills are required. The working days/hours for this role are Monday to Friday, with full-time office-based work at SKCL Prime, Plot No-C46A, Cipet road, Fourth Floor, Thiru Vi Ka Industrial Estate, Alandur, Guindy, Chennai - 032. All employees at Technementals Innovation India Private Limited must be eligible to work in India. Before submitting your resume, the company requests that you thoroughly review their website at https://www.tradu.com/uk/. Tradu is a new multi-asset global trading platform and part of the Stratos group of companies. It is designed to provide sophisticated traders with a platform to easily navigate between asset classes such as stocks, CFDs, and crypto, depending on market regulations. If you are passionate about finance and sales, excel under pressure, and seek an exciting challenge, this role may be the perfect fit for you. Technementals Innovation India Private Limited is an Equal Opportunity Employer.,