Team Leader - F&B Service

Job Description

1. Job Role To provide quality service to guest in accordance with the standard of Evolve Back by supervising the services of guests by outlet personnel. 2. Job Descriptions (a) Guest Satisfaction: Meets and exceeds customer expectations by ensuring excellent service and teamwork. (b) Service Standard: Provides prompt, courteous service by bussing, serving, and setting tables. (c) Upkeep of the area: Monitor and Upkeep all the F&B outlets. Coordinate with housekeeping to maintain the cleanliness. (d) Team Work: Maintains a favourable working relationship with all other company employees to foster and promote a cooperative and harmonious working climate to achieve the goal. (e) Upselling: Increasing the outlet revenue by consistent upselling. (f) Book keeping: Maintaining all the department documents (Daily cover register, Logbooks, IOC). (g) Communication : Keeps immediate supervisor promptly and fully informed of all problems or unusual matters of significance. (h) Cost Control : Reduce the breakages by implementing the correct practices. (i) Stock Taking : Conduct the monthly CCG inventory with timely indenting.