Team Leader - Debt Collection Agents

2 - 3 years

3.5 - 4.5 Lacs P.A.

Mumbai

Posted:2 months ago| Platform: Naukri logo

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Skills Required

Team ManagementPerformance MonitoringDebt Collection Agentsdialer managementCollection Team ManagementCRM systems

Work Mode

Work from Office

Job Type

Full Time

Job Description

Supervise, guide, and mentor a team of debt collection agents, Assign daily tasks, targets, and accounts to team members. Team Leader Debt Collection Agents Experience: Minimum 3 years in Debt Collection, with at least 1 year in a supervisory/team leader role Education: Graduate in any discipline + DRA Certificate compulsory Technical Skills: Proficient in Excel for reporting and analysis. Strong knowledge of CRM systems and dialer management. Key Responsibilities: 1. Team Management: Supervise, guide, and mentor a team of debt collection agents. Monitor performance and ensure agents meet or exceed collection targets Assign daily tasks, targets, and accounts to team members. 2. Performance Monitoring: Track and analyze agent productivity, connect rates, and recovery performance. Conduct regular one-on-one and team meetings to review progress and provide feedback. 3.Customer Interaction Oversight: Handle escalated customer interactions and disputes professionally. Ensure agents adhere to compliance, quality, and ethical standards during communication. 4. Training & Development: Provide training on negotiation skills, CRM usage, and debt collection best practices "Keep the team updated on product changes, collection strategies, and regulatory requirements." 5. Reporting: Generate and present daily, weekly, and monthly performance reports to the management Maintain records of delinquent accounts and follow-ups through CRM tools 6. Collaboration: Work closely with the legal, compliance, and field teams to resolve complex cases. Coordinate with other departments for payment reconciliations and customer queries. Key Skills and Requirements: Minimum 3 years in Debt Collection, with at least 1 year in a supervisory/team leader role Graduate in any discipline + DRA Certificate compulsory Technical Skills: Proficient in Excel for reporting and analysis Strong knowledge of CRM systems and dialer management. Work Ethic: Highly organized, target-driven, and focused on continuous improvement Location: Marol, Andheri East

Fatakpay Digital

Financial Technology

Tech City

50 Employees

53 Jobs

    Key People

  • John Doe

    CEO & Founder
  • Jane Smith

    CTO

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