TEAM LEADER - BPO

Key Responsibilities

• Team Management
• Performance Monitoring
• Coaching and Training
• Quality Assurance
• Client Management
• Process Improvement

Required Skills

• Strong leadership abilities to inspire and motivate team members, set clear expectations, and provide guidance.
• Excellent verbal and written communication skills for conveying instructions, providing feedback, and building rapport.
• Ability to quickly address challenges and find effective solutions to issues that arise in daily operations.
• A strong focus on delivering superior customer experiences and instilling that mindset in team members.

Qualifications

• A bachelor's degree in business, management, or a related field is typically required.
• Proven experience in a supervisory role within a BPO environment is essential, along with knowledge of performance metrics and reporting.

Job Types: Full-time, Permanent

Pay: ₹16,000.00 - ₹20,000.00 per month

Benefits:

• Health insurance
• Life insurance
• Paid sick time
• Provident Fund

Work Location: In person