Team Lead - Global Automation Remote Support Hub

At Tetra Pak, we are committed to making food safe and available everywhere, while also protecting what's good - food, people, and the planet. By joining our team, you will have the opportunity to positively impact millions of lives each day. We are currently seeking a Team Lead for the Global Automation Remote Support Hub located in Chakan, India. In this role, you will be responsible for providing 24/7 automation remote support services to our customers worldwide. The ideal candidate should possess strong A&E (automation & electrical) skills and have previous experience in leadership and supervision. Your main tasks will include setting up and optimizing hub activities, ensuring high customer satisfaction through efficient and timely issue resolution, and leading a motivated team. Key Responsibilities: - Supervise Remote Support Activities: Ensure adherence to high standards, safety regulations, and customer satisfaction. Manage assignments effectively and maintain detailed documentation. Ensure timely completion of technical reports. - Support Issue Resolution: Assist engineers in resolving issues promptly using the PSM methodology and IR escalation process. Communicate issue status and next steps to stakeholders. Act as an Issue Driver when needed. - Apply Global Standards: Ensure consistent application of global standards, processes, and tools. Conduct audits and drive improvement plans. - Analyze Feedback: Review customer feedback and drive action plans to enhance satisfaction. - Manage Remote Support Team: Recruit, develop, and manage the team in alignment with global HR processes. Identify candidates for promotions and career development. Create competence development and certification plans. Continuously improve working practices. - Collaborate With Other Teams: Work with account teams to ensure service delivery meets expectations. Capitalize on business opportunities and collaborate with Engineering Design Team, Sales Leaders, and Strategic Accounts Team. Qualifications: - Minimum 10-14 years of experience as an Automation Engineer/Lead Engineer or Lead Service Engineer - Experience in managing and leading teams for 2-5 years - Strong technical expertise in automation PLC/HMI/SCADA/PI - Good understanding of Tetra Pak PlantMaster PC & PI - Ability to manage escalations in a 24/7 support setup - Excellent communication skills and ability to manage customer expectations - Fluency in English, both written and spoken We Offer: - Exciting challenges with opportunities for development in a global landscape - A culture of innovation where industry experts drive visible results - Equal opportunity employment experience that values diversity and inclusion - Competitive compensation and benefits with flexible working arrangements If you are inspired to protect what's good for food, people, and the planet, we invite you to apply through our careers page at https://jobs.tetrapak.com/. This job posting expires on [DATE]. For any inquiries regarding your application, please contact Ankur Shrivastava. At Tetra Pak, diversity, equity, and inclusion are integral to how we operate. We provide a supportive environment where everyone can thrive and grow, embracing differences to better connect with our customers and communities worldwide.,