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Team Lead - Dispute Management_Chennai_Sholinganallur

Team Lead - Dispute Management_Chennai_Sholinganallur

HCLTech

4 - 8 years

0 - 3 Lacs

chennai

Posted:2 months ago| Platform:

Apply

Skills Required

dispute dispute management

Work Mode

Work from Office

Job Type

Full Time

Job Description

Excellent Opportunity with HCLTech!!! We are looking for a candidate with Dispute Management experience.

Designation: Team Lead

Work Location: Chennai

Shift: Night Shift

Education: Graduation is Mandatory

Date:23rd & 24th Aug

Contact person: Sobiya

Description:

Oversee daily operations of the dispute management team.
• Set performance targets and monitor KPIs. • Lead root cause elimination projects across departments. • Partner with IT to enhance dispute resolution tools and systems. • Develop training modules and conduct workshops. • Present dispute trends and risk areas to senior leadership. • Ensure compliance with internal controls and external regulations. • Manage stakeholder expectations and service delivery.

Required Skills:

Team Leadership Supervise daily operations and performance.
• KPI Management Define and track dispute resolution metrics. • Cross-Departmental Influence Drive collaboration across business units. • Automation & Digitization – Lead initiatives to streamline dispute handling. • Strategic Thinking – Align dispute management with business goals. • Risk Management – Identify and mitigate financial and reputational risks. • Presentation Skills – Deliver insights and recommendations to leadership.

Please Walk-in with 2 copies of your resume with an ID proof

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