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Jobs in Noida
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Skillventory
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Team lead - Call Center

Team lead - Call Center

2 - 7 years

|

3 - 7 Lacs

Posted:1 day ago| Platform:

Apply

Skills Required

insurance sales call center Outbound Sales telesales Outbound Process

Work Mode

Work from Office

Job Type

Full Time

Job Description

Hiring for Team Lead - Call Center

Location - Noida

Team Supervision: Lead, motivate, and manage a team of call centre agents to meet performance targets and deliver exceptional customer services.
Performance Monitoring: Track team metrics such as call volume, customer satisfaction, and resolution rates, providing insights to improve performance.
Coaching and Training: Conduct regular coaching sessions, skill development workshops, and performance reviews to enhance team capabilities
. Compliance Management: Ensure adherence to RBI regulations and internal policies while handling customer interactions and sensitive data.
Issue Resolution: Address escalated customer complaints and complex issues, ensuring prompt and effective resolution.
Reporting: Prepare and present reports on team performance, trends, attrition, shrinkages, and areas of improvement to senior management

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