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BETSOL
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Team Lead

Team Lead

BETSOL

2 - 4 years

0 Lacs

bengaluru karnataka india

Posted:23 hours ago| Platform: Foundit logo

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Skills Required

salesforce arise registration enrollment partner support standard operating procedures

Work Mode

On-site

Job Type

Full Time

Job Description

Company Description

BETSOL is a cloud-first digital transformation and data management company offering products and IT services to enterprises in over 40 countries. BETSOL team holds several engineering patents, is recognized with industry awards, and BETSOL maintains a net promoter score that is 2x the industry average.BETSOL's open-source backup and recovery product line, Zmanda (Zmanda.com), delivers up to 80% savings in total cost of ownership (TCO) and best-in-class performance.BETSOL Global IT Services (BETSOL.com) builds and supports end-to-end enterprise solutions, reducing time-to-market for its customers.BETSOL offices are set against the vibrant backdrops of Broomfield, Colorado and Bangalore, India.We take pride in being an employee-centric organization, offering comprehensive health insurance, competitive salaries, 401K, volunteer programs, and scholarship opportunities. Office amenities include a fitness center, cafe, and recreational facilities.Learn more at betsol.com.

Manage SLAs for chat and ticket escalations
Work as an advocate of the customer while managing resolutions requiring cross-functional effort
Point of contact for escalated questions and issues from T2
Ensure issues, interactions, and ticket resolutions are properly documented in ServiceNow
Keeps team current on changing policies, procedures, tools, and updates to reduce ticket volume
Partner with the Compliance department on issues that require further escalation

Qualifications

Proven ability to resolve issues; Strong passion for customer service
Knowledge of Salesforce, PRM, BMS, Service-Now, and Salesforce is a plus
Knowledge of Arise Registration, Enrollment and Partner Support standard operating procedures
Excellent communication skills (written and verbal)
Experience improving processes and workflows to increase efficiency
Self-starter with ability to work independently and on multiple initiatives at the same time
Ability to work effectively cross-functionally with a proven track record of driving results
2 years of experience handling escalations via phone, chat or email
Ability to prioritize, meet deadlines while completing tasks in a timely manner

Additional Information

All your information will be kept confidential according to EEO guidelines.

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Team Lead