1 - 6 years
1 - 5 Lacs
Posted:-1 days ago|
Platform:
Work from Office
Full Time
Graduate 1–5 years of Accounts Receivables (Cash Applications preferred), billing/accounting experience in the insurance or financial services industry.
Familiarity with agency management systems (Applied Epic, AMS360, etc.) is preferred.
Working knowledge of various insurance agency management systems (AMS) such as Benefit Point Applied EPIC is preferred
Basic knowledge of insurance terms and billing cycles.
Prior experience in the insurance brokerage industry or insurance
Provide excellent Customer Service to internal and external customers
Excellent verbal (oral) and written communication
Proficient with MS Office - Microsoft Excel and Microsoft Outlook (Other system experience is a plus)
Strong analytical and organizational skills with attention to detail
Ability to execute transactions as per prescribed guidelines and timelines in order to meet the SLA and quality standards.
Willing SLA and quality standards.
Willingness to work in US shift hours (CST hours)
Generate agency and direct-bill invoices for new policies, endorsements, renewals, and cancellations
Coordinate with servicing and producers for missing or incorrect billing data.
Investigate and resolve billing discrepancies with clients or carriers
Maintain accurate documentation and compliance with regulatory and internal standards.
Responsible for posting payments from various lockboxes to the customer accounts in a timely manner
Research and resolution of aged unidentified and unapplied cash receipts and accurate posting to customer accounts
Coordinate payments made by a lockbox ACH/Wire and other adjustments to customer account for credits/debits and account write-offs
Work with both internal/external stakeholders to resolve for unidentified cash
Reconcile Cash - Balance Accounting system funds against bank deposits and daily/monthly reconciliations
Communicate effectively with customers and internal teams regarding required remittance or cash application information
Identify areas of improvement to streamline and automate the process
Update process documentation that includes Standard Operating procedures / FMEAs / SIPOCs and other Quality manuals as and when required.
Supervises, coordinates, and directs the work activities of assigned employees
EPCN number is mandatory for eligibility of the interview. Follow the below steps to register and mention the EPCN number on your resume
Step 1: Visit https://ibegin.tcs.com/iBegin/
Step 2: Click to login
Step 3: Click New user (Register with us)
Step 4: Select "BPO" in areas of interest and complete the registration. (Fill the details)
Step 5: Once completed, your TCS no. would be generated which starts from EP2025XXXX.
Step 6: You will receive the EP number on your personal e-mail ID.
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